Employment in Charlotte: Customer Care

February 17, 2014 | Talent Management

If you’re a natural problem solver who enjoys helping others, working in a customer care center may be your ideal job. According to the U.S. Bureau of Labor Statistics (BLS), as of May 2012, more than 24,000 people in the Charlotte area hold customer service positions.

Customer care professionals working in Charlotte earn an average hourly wage of $15.12 or $33,450 per year, according to the BLS. This is slightly above the national average of $14.64 or $30,460 for the position.

Additionally, these employees enjoy a strong sense of job security. The BLS predicts the demand for customer service professionals will rise by 15 percent between 2010 and 2020.

Responsibilities of a Customer Care Employee

These professionals are the frontline of every company. Holding this position is a major responsibility, as you’re the first line of contact between customers and the company. Responsibilities vary according to the line of business your company represents, but you’ll typically be tasked with resolving customer issues and providing information on company policies.

Some of your daily assignments may include taking phone calls from customers to:

  • Offer information on your company’s products and services.
  • Take orders from customers wishing to make a purchase.
  • Provide account management assistance.
  • Process returns of unwanted or defective products.
  • Research topics to find answers to customer concerns.
  • Resolve complaints from unhappy customers.
  • Escalate urgent issues to management.

 

Finding Work in Customer Care in Charlotte

Many major companies make their company headquarters in the Charlotte area, such as Family Dollar, Bank of America, Belk, and Lowe’s Home Improvement. Additionally, many other large corporations maintain customer care centers in the area.

The wide variety of customer care center positions available in the Charlotte area make the region a great place to begin a new career ─ or grow an existing one ─ as the possibilities for advancement are endless.

Ready to begin your search for the ideal position? At Talent Bridge we’ll partner with you to help you succeed in your job search. We’ll present you with opportunities that align with your career goals, leaving you to decide where you’re headed next. Contact us to get started.