Job Description

We're seeking an Optical Technician to come join our team in Akron, OH (Coventry), with one of the largest eyecare practices in the United States! 

An Optical Technician will achieve a world class Total Patient Experience that both maximizes the retail sales but also supports the patients' medical needs. An Optical Technician is trained to dispense and fit glasses and contacts, working from the prescriptions written by Optometrists and Ophthalmologists. They connect the patient needs to the good and services we offer.

Responsibilities:
60%

  • Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great medical support
  • Determine patient wants and needs and selling to exceed their expectations
  • Assist patients in selecting frames according to style and color, coordinating frames with facial and eye measurements and optical prescriptions
  • Able to operate the auto-lensometer and manual lensometer
  • Educate and recommend specific lenses, lens coatings and frames to suit patient needs
  • Can accurately collect measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance, and pantoscopic tilt
  • Dispense patient orders and repair and adjust patient frames
  • Dispense all glasses and/or contact lens orders in E360

20%

  • Assist with other Duties as the Office is Needed
  • General office duties and cleaning to be assigned by manager
  • Ensure all job Aids and Policies are followed

20%

  • Acknowledge patients in a friendly, approachable way that invites them into the office
  • Maintain frame standards with cleaning, organization, full and well-presented areas
  • Follow all protocols to keep Frame inventory accurate

Requirements:

  • High School Diploma
  • Minimum of 1 year in a customer interactive position
  • Basic computer skills
  • Communication, interpersonal and negotiation skills
  • Ability to read, analyze and interpret insurance forms
  • Ability to write routine reports and correspondence

Preferred Experience/Knowledge/Skills/Abilities:

  • Have ABOC (preferred, not required)
  • Optical/Eyecare background
  • Medical Background
  • Customer Service/Sales

#INDSTL

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Job #:
25703028
Position Type:
Contract to Hire
Location:
Akron, OH
Flexibility:
Onsite

 
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