We are seeking a highly motivated and detail-oriented Sales Support Coordinator to work in a contract-to-hire role for one of our premier clients. As a Sales Support Coordinator, you will play a crucial role in supporting enterprise sales professionals by efficiently handling order processing, contract management, and quality control activities for complex orders. Your responsibilities will include ratifying orders for completeness, accuracy, and commission eligibility, as well as providing pre- and post-sale monitoring, escalation, and resolution support.
- Verify the accuracy and completeness of orders and ensure commission eligibility.
- Provide guidance and help-desk support to sales professionals, Order Operations, Client Services, and Service Delivery teams.
- Serve as a subject matter expert on the end-to-end sales and ordering process for Enterprise.
- Collaborate with partner teams to identify, develop, and implement resolution plans for defective opportunities throughout the sales and ordering process.
- Monitor sales and ordering process metrics, identify areas for improvement, and propose process enhancements.
- Maintain a high level of professionalism and deliver exceptional customer service when interacting with internal and external stakeholders.
- 3-4 years of experience in sales support and/or commercial
- Ability to work collaboratively in a team-oriented environment.
- Proficiency in using CRM systems, with experience in Salesforce preferred.
- Flexibility to adapt to changing priorities and work shifts.
- Knowledge of the telecommunications industry is a plus.
- Training Schedule: 8:00 AM – 5:00 PM or 8:30 AM – 5:30 PM
- Regular Shift Schedule: Monday to Friday, 10:00 AM – 7:00 PM
If you are a self-driven individual who thrives in a fast-paced and dynamic environment, we encourage you to apply for the Sales Support Coordinator job opportunity.