Job Description


  • Provide administrative support to franchisees.
  • Proactively provide the franchisee with process-improvement opportunities.
  • Prepare & send invoices, as requested, to franchisees for payments with statement updates.
  • Follow up with franchisees on the payment discrepancies.
  • Daily Touch Points to discuss account status and any identified issues/ disputes, to better service the franchisee
  • Assist with unidentified funds for payment application team to complete.
  • Manage internal and external communications.
  • Handle issues of non-payment and payment disputes.


  • Customer service experience.
  • Minimum 3+ years of professional experience in Commercial Collections /Portfolio Management.
  • Undergraduate in accounting / Business-related degree or equivalent work experience.
  • Experience working in a team environment.
  • Problem solving skills and solution focused.
  • Intermediate to advanced Microsoft Office (Excel, Word, Outlook) proficiency.


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Job #:
Position Type:
Contract to Hire
Charlotte, NC

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