Job Description

Title – Customer Service Representative
Location – Charlotte, NC (100% onsite)
Duration – 12 months

Job Description:
In this contingent resource assignment, you may: Support Customer Service; seek ways to improve individual work processes within established procedures. Perform routine customer support tasks. Regularly receive direction from supervisor and escalate questions and issues. Interact with client personnel on basic information. Required Qualifications: 6+ months of Customer Service, Financial Services, or Contact Center support experience, or equivalent demonstrated through one or a combination of the following: work or consulting experience, training, military experience, education.

Role Description:
-This person will assist Security Response Center team members with processing emergency alarm and call processing
-They will perform system manipulation, placing site in a mode so alarms don't get triggered
-This person will answer the calls when vendors get on site and leave site
-Remote troubleshooting

Top Skills required:
1)Customer service skills and remote troubleshooting experience are helpful in this role.
2) Attention to detail, ability to multitask
3) Office receptionist/clerk relay messages and copy information.
4) They will be fielding calls from 3rd party vendors and Wells Fargo team members
5) Prior position should showing punctuality and ability to work with minimal supervision.
6) Ideal having one year call center experience.


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