Job Description

We are seeking a Desktop/Tech Support Specialist for a contract job opportunity to provide first level support to our end-users via telephone, email or chat. The ideal candidate will be responsible for troubleshooting and resolving hardware, software and voice/data communication systems issues. They will escalate calls when appropriate, write concise and informative service tickets, and follow up on all tickets in a timely manner to pursue issues through to resolution.


  • Provide technical support to end-users via telephone, email or chat
  • Troubleshoot and resolve hardware, software and voice/data communication systems issues
  • Escalate calls when appropriate
  • Write concise and informative service tickets
  • Follow up on all tickets in a timely manner and pursue issues through to resolution
  • Use ticketing systems and write technical support reports and documentation
  • Possess broad knowledge and proficiency with popular operating systems, application software, desktop and laptop computers, printers and networks


  • Previous experience in operations support or a similar role.
  • Strong customer service skills, with the ability to effectively communicate technical information to non-technical users.
  • Proficiency in Windows OS 10 and 11, with the ability to troubleshoot and resolve related issues.
  • Knowledge and experience with Mac OS, including software installations and configurations.
  • Familiarity with Mac and Apple equipment, including laptops, desktops, and peripherals.
  • Solid understanding of laptop/desktop hardware setup and troubleshooting.
  • Excellent problem-solving and analytical skills.
  • Ability to prioritize tasks and work efficiently in a fast-paced environment.
  • Strong attention to detail and commitment to providing high-quality support.
  • Certifications or additional training in relevant IT fields are a plus.

If this sounds like you, please submit your application for consideration.


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Charlotte, NC

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