We are seeking a Desktop/Tech Support Specialist for a contract job opportunity to provide first level support to our end-users via telephone, email or chat. The ideal candidate will be responsible for troubleshooting and resolving hardware, software and voice/data communication systems issues. They will escalate calls when appropriate, write concise and informative service tickets, and follow up on all tickets in a timely manner to pursue issues through to resolution.
- Provide technical support to end-users via telephone, email or chat
- Troubleshoot and resolve hardware, software and voice/data communication systems issues
- Escalate calls when appropriate
- Write concise and informative service tickets
- Follow up on all tickets in a timely manner and pursue issues through to resolution
- Use ticketing systems and write technical support reports and documentation
- Possess broad knowledge and proficiency with popular operating systems, application software, desktop and laptop computers, printers and networks
- Previous experience in operations support or a similar role.
- Strong customer service skills, with the ability to effectively communicate technical information to non-technical users.
- Proficiency in Windows OS 10 and 11, with the ability to troubleshoot and resolve related issues.
- Knowledge and experience with Mac OS, including software installations and configurations.
- Familiarity with Mac and Apple equipment, including laptops, desktops, and peripherals.
- Solid understanding of laptop/desktop hardware setup and troubleshooting.
- Excellent problem-solving and analytical skills.
- Ability to prioritize tasks and work efficiently in a fast-paced environment.
- Strong attention to detail and commitment to providing high-quality support.
- Certifications or additional training in relevant IT fields are a plus.
If this sounds like you, please submit your application for consideration.