We are currently recruiting for a top-notch Sales Support Specialist to support an experienced outside sales professionals and provide excellent customer support to our cliental.
This role is a key part to our company’s success and the individual must be highly organized, extremely detail orientated and passionate about providing excellent service to every individual they interact with daily.
- Responds to customer requests and questions regarding pricing, product attributes and account information to ensure customer satisfaction.
- Receives by telephone, fax or email requests for price quotations, purchase orders, lead times, or product information from customers.
- Achieves and maintains rapport with customers and strives to give the best possible customer service.
- Develop and maintain sound relationships with customer base.
- Develop and familiarize customers with new products and/or product changes.
- Knowledge and use of computer system to retrieve customer information, status of stock information, status of purchase orders and to make changes on customer purchase orders.
- Responsible for order entry and order processing in JD Edwards
- Performs administrative and/or clerical duties as necessary to maintain customer satisfaction such as process catalog requests, compiling sales materials, reports, etc.
- Prepares paperwork (original purchase order, desk order entry form, etc.) to be given to accounting department for processing.
- Assist sales department in determining customer needs and new product requirements.
- Demonstrate a spirit of teamwork by communication, coordination and cooperation with customers and team members.
- Hours: 8:00am-5:00pm Monday-Friday
- Minimum High school diploma, College preferred
- Previous experience in manufacturing and/or industrial fields
- Excellent verbal and written communication skills
- Self-starter with problem solving skills
- Self-motivation to meet and exceed goals
- Well-spoken and comfortable on the phone.
- Exceptional Computer Skills – proficient in Microsoft Office, Word, Excel, etc.
- JD Edwards experience is a huge plus
Contract to Hire