Job Description
We are currently recruiting for a top-notch Sales Support Specialist to support an experienced outside sales professionals and provide excellent customer support to our cliental.
This role is a key part to our company’s success and the individual must be highly organized, extremely detail orientated and passionate about providing excellent service to every individual they interact with daily.
ESSENTIAL FUNCTIONS:
- Responds to customer requests and questions regarding pricing, product attributes and account information to ensure customer satisfaction.
- Receives by telephone, fax or email requests for price quotations, purchase orders, lead times, or product information from customers.
- Achieves and maintains rapport with customers and strives to give the best possible customer service.
- Develop and maintain sound relationships with customer base.
- Develop and familiarize customers with new products and/or product changes.
- Knowledge and use of computer system to retrieve customer information, status of stock information, status of purchase orders and to make changes on customer purchase orders.
- Responsible for order entry and order processing in JD Edwards
- Performs administrative and/or clerical duties as necessary to maintain customer satisfaction such as process catalog requests, compiling sales materials, reports, etc.
- Prepares paperwork (original purchase order, desk order entry form, etc.) to be given to accounting department for processing.
- Assist sales department in determining customer needs and new product requirements.
- Demonstrate a spirit of teamwork by communication, coordination and cooperation with customers and team members.
- Hours: 8:00am-5:00pm Monday-Friday
MINIMUM REQUIREMENTS
- Minimum High school diploma, College preferred
- Previous experience in manufacturing and/or industrial fields
- Excellent verbal and written communication skills
- Self-starter with problem solving skills
- Self-motivation to meet and exceed goals
- Well-spoken and comfortable on the phone.
- Exceptional Computer Skills – proficient in Microsoft Office, Word, Excel, etc.
- JD Edwards experience is a huge plus