Job Description

We are currently recruiting for a top-notch Sales Support Specialist to support an experienced outside sales professionals and provide excellent customer support to our cliental.

This role is a key part to our company’s success and the individual must be highly organized, extremely detail orientated and passionate about providing excellent service to every individual they interact with daily.


  • Responds to customer requests and questions regarding pricing, product attributes and account information to ensure customer satisfaction.
  • Receives by telephone, fax or email requests for price quotations, purchase orders, lead times, or product information from customers.
  • Achieves and maintains rapport with customers and strives to give the best possible customer service.
  • Develop and maintain sound relationships with customer base.
  • Develop and familiarize customers with new products and/or product changes.
  • Knowledge and use of computer system to retrieve customer information, status of stock information, status of purchase orders and to make changes on customer purchase orders.
  • Responsible for order entry and order processing in JD Edwards
  • Performs administrative and/or clerical duties as necessary to maintain customer satisfaction such as process catalog requests, compiling sales materials, reports, etc.
  • Prepares paperwork (original purchase order, desk order entry form, etc.) to be given to accounting department for processing.
  • Assist sales department in determining customer needs and new product requirements.
  • Demonstrate a spirit of teamwork by communication, coordination and cooperation with customers and team members.
  • Hours: 8:00am-5:00pm Monday-Friday


  • Minimum High school diploma, College preferred
  • Previous experience in manufacturing and/or industrial fields
  • Excellent verbal and written communication skills
  • Self-starter with problem solving skills
  • Self-motivation to meet and exceed goals
  • Well-spoken and comfortable on the phone.
  • Exceptional Computer Skills – proficient in Microsoft Office, Word, Excel, etc.
  • JD Edwards experience is a huge plus


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Position Type:
Contract to Hire
Charlotte, NC

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