Job Description

Role: Onboarding and Integration Project Coordinator
Pay Rate: $18-21/hr
Contract: 6 months (W2)
Location: Remote


About the Role:
We are seeking an Onboarding and Integration Project Coordinatorto join our client's team. In this role, you will oversee the onboarding process for new customers, ensuring a smooth and positive experience. You will collaborate with both internal and external stakeholders, providing crucial support and gathering insights into customer behavior.

Key Responsibilities:

  • Account Management: Understand and manage different customer account structures and required legal documentation.
  • Documentation: Ensure timely receipt and validation of all necessary account documentation.
  • Customer Communication: Clearly explain documentation and requirements to customers.
  • Onboarding Support: Facilitate a smooth onboarding process, serving as the main contact between customers and various departments.
  • Milestone Management: Track and escalate key milestones and deliverables to meet customer expectations.
  • Risk Management: Identify and address risks to the onboarding timeline promptly.
  • CRM Management: Use CRM tools to manage tasks, keeping all notes and statuses updated.

Qualifications:

  • Education: Bachelor’s degree in business, accountancy, sales, marketing, computer sciences, or related fields, or equivalent experience.
  • Experience: 3 years of relevant experience.
  • Customer Focus: Ability to build strong relationships with customers and a commitment to excellent service.
  • Interpersonal Skills: Strong teamwork and communication skills.
  • Conflict Resolution: Ability to handle conflicts and escalate issues appropriately.
  • Technical Skills: Proficiency in Microsoft Office (Word, Excel, PowerPoint) and CRM systems like Salesforce.
  • Organizational Skills: Strong organizational and time management abilities.

Why Join Us:
This is a fantastic opportunity to work remotely while playing a crucial role in customer onboarding for our client. If you thrive in a fast-paced environment and are committed to delivering exceptional service, we encourage you to apply.

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Job #:
27287822
Position Type:
Contract
Location:
Harrisburg, PA
Flexibility:
All Remote
Pay Rate:
$19.00 - $22.00/Hour

 
Apply Now