Job Description

Job Requirements

Primary Job Responsibilities:

  • Onsite and Remote Technical Support
    • Helpdesk Triage
    • Troubleshooting and supporting end users
    • Office 365 Support
    • Working with 3rd Party Vendors to resolve investigate and resolve issues.
  • Technology Services Projects
    • Installing desktop hardware and software
    • Performing desktop imaging and configuration
    • Installing and configuring printers
  • Recurring Tasks to maintain Network and Infrastructure
    • Software Updates
    • Checking Maintenance Logs
    • Verifying Backups
    • Security and Compliance Audits

Knowledge of:

  • HIPAA Privacy and Security Rules, and general knowledge of liability matters related to medical practice;
  • IT and network management, including PC and terminal-based resource delivery; network infrastructure; Azure cloud host utilization and deployment; and 3rd party management of deliverables;
  • IT experience in infrastructure, break fix workstations, Networking/Server/Datacenter, Security, Cloud, MS Office 365, compliance, active directory;
  • Telecommunications, including delivery of dial tone, wide area network, virtual private network and remote access functionality;
  • Administrative and management principals regarding leadership techniques;
  • Registrar configuration, transfers for sites like godaddy and, working knowledge of DNS and domain name record types.
  • Healthcare experience preferred but not required.

Preferred Product Knowledge:

  • Administration of Microsoft 365
    • Teams
    • Exchange
    • SharePoint
    • Power Platform
    • Forms
    • Azure
  • Zoom
  • Sophos
  • Knowbe4
  • Meraki
  • Windows 10
  • Windows Server 2012/2016
  • Microsoft SQL Server
  • Datto RMM
  • Service Desk or other ITIL Support Desk Software
  • 8×8 or VOIP Telephony Experience
  • Okta
  • MacOS

Ability to:

  • Communicate effectively with others both in writing and verbally;
  • Establish and maintain effective working relationships with 3rd party IT service provider and other vendors;
  • Handle confidential information in a discreet, professional manner;
  • Prioritize and multi-task;
  • Travel 50% to 30+ locations on all of Long Island, NYC Burrows, and surrounding areas.


  • Effective problem-solving skills;
  • Critical thinking and active listening;
  • Deductive reasoning;
  • Good judgment and decision-making skills;
  • Organizing and prioritizing skills;
  • Attention to detail and accuracy.

Experience and Education:

  • 3+ years progressive experience in IT
  • IT Certifications preferred – MCP, Network +, Security +, CCNA

Hours :

  • 8:00 AM to 4:30 PM Shift Available or
  • 9:30 AM to 6:00 PM Shift Available
  • On Call Rotation with Technology Team
    • Saturday 8:00 AM to 12:00 PM

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Job #:
Position Type:
Direct Placement
Melville, NY

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