Job Description
Job Requirements
Primary Job Responsibilities:
- Onsite and Remote Technical Support
- Helpdesk Triage
- Troubleshooting and supporting end users
- Office 365 Support
- Working with 3rd Party Vendors to resolve investigate and resolve issues.
- Technology Services Projects
- Installing desktop hardware and software
- Performing desktop imaging and configuration
- Installing and configuring printers
- Recurring Tasks to maintain Network and Infrastructure
- Software Updates
- Checking Maintenance Logs
- Verifying Backups
- Security and Compliance Audits
Knowledge of:
- HIPAA Privacy and Security Rules, and general knowledge of liability matters related to medical practice;
- IT and network management, including PC and terminal-based resource delivery; network infrastructure; Azure cloud host utilization and deployment; and 3rd party management of deliverables;
- IT experience in infrastructure, break fix workstations, Networking/Server/Datacenter, Security, Cloud, MS Office 365, compliance, active directory;
- Telecommunications, including delivery of dial tone, wide area network, virtual private network and remote access functionality;
- Administrative and management principals regarding leadership techniques;
- Registrar configuration, transfers for sites like godaddy and register.com, working knowledge of DNS and domain name record types.
- Healthcare experience preferred but not required.
Preferred Product Knowledge:
- Administration of Microsoft 365
- Teams
- Exchange
- SharePoint
- Power Platform
- Forms
- Azure
- Zoom
- Sophos
- Knowbe4
- Meraki
- Windows 10
- Windows Server 2012/2016
- Microsoft SQL Server
- Datto RMM
- Service Desk or other ITIL Support Desk Software
- 8×8 or VOIP Telephony Experience
- Okta
- MacOS
Ability to:
- Communicate effectively with others both in writing and verbally;
- Establish and maintain effective working relationships with 3rd party IT service provider and other vendors;
- Handle confidential information in a discreet, professional manner;
- Prioritize and multi-task;
- Travel 50% to 30+ locations on all of Long Island, NYC Burrows, and surrounding areas.
Skills:
- Effective problem-solving skills;
- Critical thinking and active listening;
- Deductive reasoning;
- Good judgment and decision-making skills;
- Organizing and prioritizing skills;
- Attention to detail and accuracy.
Experience and Education:
- 3+ years progressive experience in IT
- IT Certifications preferred – MCP, Network +, Security +, CCNA
Hours :
- 8:00 AM to 4:30 PM Shift Available or
- 9:30 AM to 6:00 PM Shift Available
- On Call Rotation with Technology Team
- Saturday 8:00 AM to 12:00 PM