Job Description

If you're ready to be part of a team that values excellence and customer satisfaction, your adventure starts here!

Pay: $18 /hr

Location:

  • In Office – Phoenix, AZ 85027
  • The role will move to a hybrid model once performance measures are met

Schedule:

  • Training schedule – first 90 days:
  • Mon – Fri, 8:30am – 5:00pm
  • Weekends Required!
  • AFTER training: shifts that you choose can range from 5:00am – 7:00pm

Position Overview:

As a Customer Service Representative, you will be at the forefront of ensuring a seamless experience for our Spanish speaking customers. Operating in an inbound call center environment, you'll handle approximately 80-100 calls daily, addressing a range of credit card-related issues such as payments, lost/stolen cards, disputes, fraud, transaction review, and balance transfers. Your role involves adhering to performance metrics, delivering high-quality customer service, and escalating complex scenarios to the 2nd tier level of support when needed.

 

Responsibilities:

  • Assist customers with credit card profiles and various card-related issues, including payments, lost/stolen cards, disputes, fraud, transaction review, and balance transfers
  • Handle an average of 75-100 inbound calls per day
  • Adhere to performance metrics, including average handle time (3-5 minutes), customer feedback surveys, quality of service, and attendance.
  • Escalate complex scenarios to the 2nd tier level of support for resolution
  • In-depth training and regular support/coaching will be provided to help you succeed!

 

Qualifications:

  • 6+ months of customer service experience
  • Call center experience -a plus, not required
  • Financial services/banking experience -a plus, not required
  • Strong communication and active listening skills
  • Basic Microsoft Office and email correspondence experience

 

 

Apply Now

Job #:
27119914
Position Type:
Contract to Hire
Location:
PHOENIX, AZ
Flexibility:
Onsite

 
Apply Now