- Support team performance in identifying control failures in bank processes, procedures, customer, or colleague decisions.
- Provide feedback and present ideas for improving or implementing processes and tools within fraud and claims functional area. Perform complex operational tasks, including review, verification, and identification of customer transactions to detect and prevent fraud, policy violations or resolve merchant disputes in order to mitigate and recover losses.
- Provide subject matter knowledge and interpretation of procedures to less experienced staff. Interact with fraud and claims functional area on a wide range of information as well as with external customers.
- 4+ years of Customer Service, Financial Services, Fraud, or Investigations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, or education.
6 Month Contract To Hire