Job Description

Product Specialist

As Product Specialist / Service Engineer for various types of industrial equipment your responsibilities include providing timely technical service support to the customer centers, develop and provide technical training for customer center service teams and distributors. This individual will also be responsible for ensuring the spare part books are available on time and are up to date.


  • Respond to e-mails and evaluate all issues being raised to the factory from the field regarding units produced at the Rock Hill Product Company
  • Evaluate and process warranty claims
  • Manage issues to Engineering, Production, Purchasing, Quality, and/or Marketing
  • Drive the Technical Committee Meeting (TCM) where issues, actions, and issue resolution will be assigned to and addressed by the appropriate departments
  • Create and present factory training modules to support the customer center
  • Safeguard and continuously improve the product quality by a proactive failure reporting follow-up to include Analyzing warranty reports
    Being the driving force in the technical committee meetings (TCM)
    Providing input for the Product Quality Meetings (PQM)
  • Identify trends within the reported field issues, warranty claims, and other various communications that are causing customer dissatisfaction as well as high warranty / quality costs

• Technical knowledge on diesel air compressors or electric driven generators
• Minimum 2 years exposure to a similar technical environment

• Electrical, or mechanical engineering degree preferred but not required
• Experience in a technical support role(plus)

• Customer oriented and have a pro-active approach and analytical skills


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    Job #:
    Position Type:
    Direct Placement
    Rock Hill, SC

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