Serve as a primary contact for inbound customer inquiries via telephone, Internet, e-mail transmission. Provide customer service assistance for all internal and external customers. Answer customer questions related to orders, RMA's, product availability, pricing, etc. via phones and/or email. Process orders in Oracle ERP. Process RMA request in Oracle ERP. Maintain required quality levels for phone and data entry activities. Follow pre-defined procedures to identify, evaluate, solve and escalate customer issues.