6 Months temp to hire
Pay rate – 17-18//hr
• Serve as a primary contact for inbound customer inquiries via telephone, Internet, e-mail or facsimile transmission.
• Provide customer service assistance for all internal and external customers.
• Answer customer questions related to orders, RMA's, product availability, pricing, etc. via phones and/or email.
• Process orders in Oracle ERP.
• Process RMA requests in Oracle ERP.
• Maintain required quality levels for phone and data entry activities.
• Follow pre-defined procedures to identify, evaluate, solve and escalate customer issues.
Open Monday through Friday – 5AM – 7PM
Hours: 8 hours shift any hours from (5AM – 7PM)