| ON SITE POSITION: This position is inbound customer service providing technical support assistance for electronic lockboxes and access keys. Candidates are expected to multi-task tools and screens to perform technical support assistance via telephone in an efficient and effective mannDescriptioner, while maintaining courteous and professional. Determine call resolution and document calls appropriately. Apply established customer satisfaction skills to resolve issues with end users providing a positive customer service experience. Follow call-handling procedures to assure uniform support within the guidelines of the department. Meet call handling, volume and productivity performance metrics. Performs other duties as required or assigned. Support of additional skillsets, projects and opportunities may be available. Attendance and punctuality are essential functions of the position. | | |
