Job Description
A Medical Assistant is trained to dispense and fit glasses and contacts, working from the prescriptions written by Optometrists and Ophthalmologists. Trained to be an Optical Technician, they take into account patients' facial features, occupation, and habits to assist them in choosing the best eyeglass frames, lenses, and lens coatings to fit their needs.
Essential Duties and Responsibilities:
- Able to operate the auto-lensometer and manual lensometer
- Assist patients in selecting frames according to style and color, coordinating frames with facial and eye measurements and optical prescriptions
- Educate and recommend specific lenses, lens coatings and frames to suit patient needs
- Continue to be educated on current brand knowledge
- Accurately collect measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance, and pantoscopic tilt
- Check in all incoming orders to ensure quality and accuracy
- Dispense patient orders and repair and adjust patient frames
- Dispense all glasses and/or contact lens orders in E360
- Assist other areas when needed
- General office duties and cleaning to be assigned by manager
- Provide exceptional customer service at all times to both external and internal customers
- Prefer eyecare experience but will train the right medical assistant.
Shift Timings:
Hours will be approximately:
Monday 8:30-6:30
Tuesday 8:15-5
Wednesday 8:15-5
Thursday 8:15-6
Friday 8:15-3
Education and/or Experience:
- Associates Degree; with a minimum of 1 year in a customer interactive position; or equivalent combination of education and experience
Certificates, Licenses, Registrations:
- Have ABOC or obtained with first 2 years of employment (preferred, not required).
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