Job Description

Immediate Hiring!! First Come First Serve

Job Title: CSR- Fraud and Claims Representative (Second Shift)
Location: West Des Moines, IA (onsite)
Shift Timings: 2:00pm-11:00pm CST Tue-Sat. Sun & Mon are off days. & 2:00pm-11:00pm CST Sun-Thu. Fri & Sat are off days.
Pay: $17.80 – $18/hr on W2

Job Description:
We are seeking a dedicated and detail-oriented Fraud and Claims Representative to join our banking and financial services team. As a Fraud and Claims Representative, you will play a crucial role in protecting our organization and customers from fraudulent activities, as well as handling claims related to financial transactions. Your primary responsibility will be to investigate and resolve fraud cases, ensuring a high level of customer satisfaction and maintaining the integrity of our financial systems.


  • Investigate and analyze suspicious financial activities and transactions to identify potential fraud cases.
  • Utilize various tools, systems, and resources to assess the legitimacy of transactions and accounts.
  • Collaborate with internal stakeholders, such as risk management and legal teams, to gather necessary information and evidence for fraud cases.
  • Communicate with customers via phone, email, or other channels to gather additional details, clarify information, and provide updates on fraud investigations.
  • Guide customers through the process of filing claims, ensuring accurate and complete documentation.
  • Review and evaluate claim-related documents, including transaction records, receipts, and other supporting materials.
  • Adhere to regulatory requirements and internal policies and procedures while handling fraud cases and claims.
  • Collaborate with law enforcement agencies, as required, to report and provide evidence for criminal activities.
  • Maintain accurate and detailed records of fraud cases, investigations, and claim resolutions.
  • Assist in developing and implementing fraud prevention strategies and initiatives.
  • Stay up to date with emerging fraud trends, techniques, and industry best practices.

Required Qualifications:

  • Minimum of 2 years of Customer Service experience in a professional environment.
  • Strong analytical skills with the ability to gather, analyze, and interpret data from various sources.
  • Excellent attention to detail and the ability to detect patterns or anomalies in financial transactions.
  • Effective communication skills, both verbal and written, to interact with customers, colleagues, and law enforcement agencies.
  • Proficient computer skills, including experience with fraud detection software, database management, and MS Office applications.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Strong problem-solving skills and the ability to make sound decisions under pressure.
  • Demonstrated commitment to maintaining the confidentiality and security of sensitive information.
  • Knowledge of banking and financial regulations related to fraud and claims management is preferred.

We offer a competitive salary and comprehensive benefits package, along with opportunities for professional growth and development. If you are passionate about combating fraud, providing excellent customer service, and working in the financial services industry, we encourage you to apply for this rewarding opportunity.

4% Shift Differential for hours worked after 4:00pm

Sincerely yours,
Suparna Chakravorty
Staffing Manager
Cell: (704) 397-0822


4201 Westown Parkway, Ste.100,
West Des Moines, Iowa 50266  


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