Job Description

Job Title: Mail Operations Specialist

We are seeking a detail-oriented and highly motivated Mail Operations Specialist to join our Home Equity and Home Mortgage departments. In this role, you will be responsible for handling physical mail sent to our customers. Your primary responsibilities will include researching and resolving bounced back or undelivered mail, ensuring accurate customer information, and updating the system accordingly. This position is crucial, especially during tax season, and demands individuals who can thrive in a fast-paced, metric-driven environment.

Key Responsibilities:

  • Handle physical mail for Equity& Mortgage customers.
  • Investigate and resolve bounced back or undelivered mail.
  • Update customer information accurately into the system.
  • Excel in a busy, KPI/metric-driven environment, especially during tax season.
  • Utilize your detail-oriented approach to maintain the quality and quantity of work output.


  • Previous experience in an office environment is preferred.
  • Experience working in a KPI/metric-driven setting is required.
  • Strong attention to detail and accuracy in data entry.
  • Ability to handle high volumes of work, particularly during peak seasons like tax season.
  • Excellent problem-solving skills and ability to research and resolve mail-related issues.
  • Familiarity with Excel and data entry tasks.

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